We know how important it is to try things on before making them a permanent fixture in your wardrobe. In that we now offer returns on items that do not fit or that do not suit your tastes. If you need to return an item please email us to arrange the return. 

Due to the delicate nature of 20th century vintage, and the fact that we scour the city to find you these gorgeous vintage gems, it is important to take extra care when first trying on a piece from us so as not to damage it.

We ask that you please read all product descriptions, which outline each individual garments measurements and any noticeable faults, before purchasing anything from Chez Charlotte. This is the best way to ensure a great purchase that will fit you perfectly and not involve any surprises!

Chez Charlotte offers free returns on any items that have major faults not described in the product’s description. 

If you are to return a garment that has been damaged since being in your possession you will be sent back the garment and not refunded under any circumstances.